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FCC blocked from dismissing lawsuits
USA Created: 29 Apr 2020
On April 1st, 2020, the FCC finally published its December 4, 2019 “RF Order” (FCC 19-126) in the Federal Register. The Federal Register notice addresses the FCC’s outrageous refusal to update its radiofrequency (RF) exposure limits or reconsider whether outer ears should be treated differently than other extremities since users often place cell phones on the ear (Docket 13-84), the final rule amendments making it easier to prove compliance with the outdated rules (Docket 03-137). The publication in the Federal Register follows Children’s Health Defense’s (CHD) motion in its case against the FCC, CHD v FCC, to force the FCC to publish its decision. As a result, the FCC will have no basis to seek dismissal of CHD’s or the Environmental Health Trust’s (EHT) case and will likely prevent the FCC from being able to control venue – where the cases will be heard. The FCC much prefers the US Court of Appeals for the District of Columbia Circuit.

The Federal Register is part of the National Archives and Records Administration. It is the official “newspaper” of the federal government. Every decision, order, regulation or law must be published in the Register. The office annually compiles all current regulations into bound volumes of the Code of Federal Regulations (CFR). Most federal agency actions are not effective or final for judicial review purposes until they are published in the Federal Register.

On December 4, 2019 the FCC closed Docket 13-84 and released FCC 19-126. There were 2 relevant actions: a “Resolution of Notice of Inquiry” in ET Docket No. 13-84 regarding “Reassessment of Federal Communications Commission Radiofrequency Exposure Limits.” The FCC decided there is no evidence of harm from wireless technology and therefore, no need to review the RF safety guidelines. Most appalling was the FCC’s refusal to reconsider the impact on children or take into account that many users still place their cell phones right on their ear, and thereby receive more radiation exposure than the rules contemplate. CHD’s case (Petition for Review) against the FCC, claim the decision is arbitrary, capricious, not evidence based and an abuse of discretion. The FCC also released a “Second Report and Order” and Memorandum Opinion and Order” in ET Docket No. 03-137. This part amended the existing exposure guidelines to allow industry to even more prodigiously inflict harm on an unsuspecting and vulnerable public.

Under the Administrative Procedure Act, an injured party can sue the FCC within 60 days of the “date of public notice,” which is usually understood to be the date of publication in the Federal Register. However, 60 days after the FCC released its decision, the decision was not published in the Federal Register. To prevent any FCC argument that the window for review petitions closed on the 60th day after the December 4, 2019 release Children’s Health Defense filed a case in the US Court of Appeals for the Ninth Circuit on February 2, 2020. The Environmental Health Trust filed a case as well, 2 days earlier, in the US Court of Appeals for the District of Columbia Circuit.

Under federal law, when cases are submitted in different courts against the same government agency’s decision, the cases are transferred to one court. The venue is typically determined by a multi-jurisdictional panel in what is referred to as the “lottery process.”

The FCC, however, devised a nefarious plan that would allow it to control timing and venue and even perhaps block judicial review. It purposefully delayed publication to prevent the lottery and push venue to the court it prefers – the DC Circuit – and potentially even obtain dismissal or a long delay until it finally got around to publishing notice. The FCC’s efforts to get the case out of the Ninth Circuit and before the DC Circuit strongly indicates FCC thinks it will do better there and would have a harder time defending the decision before the Ninth circuit.

On 2/12/2020 the FCC submitted a Motion to Transfer, asking the Ninth Circuit to transfer CHD’s case to the DC Circuit claiming that because EHT’s submitted the case two days before CHD, EHT has won a “race to the courthouse” and the cases should be heard in the DC Circuit Court. EHT submitted an Amicus Brief in support of the FCC motion to transfer our case to the DC circuit based on the same argument. CHD replied that the “race” never started because the “starting gun” (Federal Register publication) had never sounded, and, indeed, there was not supposed to be a race at all.

Scott McCollough, the attorney who leads CHD’s case together with Robert F. Kennedy Jr., saw through the FCC’s the FCC’s effort to game the rules, and quickly responded. CHD submitted a “Motion for Affirmative Relief and an Opposition to Motion to Transfer” on 2/18/20. CHD’s motion claimed the FCC was purposely withholding publication in the Federal Register. It further explained that under the courts’ procedural rules and statutes once Federal Register publication happens petitioners have a 10 day window to invoke the lottery process. This means that where the cases should be heard should not be based on a “race to the courthouse.” The Motion states:

“The Motion to Transfer is the FCC’s opening move in a game of “gotcha.” If the FCC prevails on its motion the Commission will promptly reverse course, abandon its apparent contention before this Court that the “Order” is presently reviewable, and tell the D.C. Circuit that since there has been no Federal Register publication both cases are “premature” and must be dismissed. If the D.C. Circuit agrees the FCC will succeed in completely immunizing the “Order” from any review whatsoever until the FCC gets around to publishing notice, if it ever does so.”

The FCC obviously realized its gambit would not work, so it finally stopped trying to delay and went forward with publication. CHD’s efforts won the day. We forced the FCC to publish in the Register; prevented the FCC from being able to dismiss the cases claiming they are premature; and ensured that the proper process to set venue is used: a Multi-Jurisdictional panel lottery process (rather than the FCC) should now decide which court will hear CHD’s & EHT’s cases. The 4/1/20 publication means the two review petitions will soon be able to move forward to consideration on the merits.
Click here to view the source article.
Source: Childrens Health Defence, Dafna Tachover, 01 Apr 2020

Electrohypersensitivity: How to Diagnose, Treat, and Prevent It
France Created: 29 Apr 2020
Since 2009, we built up a database which presently includes more than 2000 electrohypersensitivity (EHS) and/or multiple chemical sensitivity (MCS) self-reported cases.

This database shows that EHS is associated in 30% of the cases with MCS, and that MCS precedes the occurrence of EHS in 37% of these EHS/MCS-associated cases.

EHS and MCS can be characterized clinically by a similar symptomatic picture, and biologically by low-grade inflammation and an autoimmune response involving autoantibodies against O-myelin.

Moreover, 80% of the patients with EHS present with one, two, or three detectable oxidative stress biomarkers in their peripheral blood, meaning that overall these patients present with a true objective somatic disorder.

Moreover, by using ultrasonic cerebral tomosphygmography and transcranial Doppler ultrasonography, we showed that cases have a defect in the middle cerebral artery hemodynamics, and we localized a tissue pulsometric index deficiency in the capsulo-thalamic area of the temporal lobes, suggesting the involvement of the limbic system and the thalamus.

Altogether, these data strongly suggest that EHS is a neurologic pathological disorder which can be diagnosed, treated, and prevented.

Because EHS is becoming a new insidious worldwide plague involving millions of people, we ask the World Health Organization (WHO) to include EHS as a neurologic disorder in the international classification of diseases.
Click here to view the source article.
Source: Int. J. Mol. Sci. 2020, Belpomme, D.; Irigaray, P, 11 Mar 2020

Petition: Delay 5G in the UK until there’s been an independent investigation
United Kingdom Created: 28 Apr 2020
I would like to see a full independent investigation and report to declare the findings on the 5G network in relation to radio activity and the health implications.

The inquiry should be undertaken by independent medical institutions that are not linked in any way to the telecoms industry, to ensure they are impartial to the findings of health in relation to 5G.

As a member of the public, I demand to know the truth in regards how safe 5G is.

Sign the petition here: https://petition.parliament.uk/petitions/312997
Click here to view the source article.
Source: Petition Parliament, Claudia Pinto, 20 Apr 2020

The Lies Must Stop — Disband ICNIRP
USA Created: 11 Apr 2020
Facts Matter, Now More Than Ever.

We’re all frazzled and anxious. The world has changed, seemingly overnight, and we don’t know when and how we will ever go back to normal —whatever that means. One thing we don’t have to worry about is whether 5G radiation is responsible for COVID-19. It’s not. There’s no credible evidence to suggest otherwise.

Yet, there is at least one parallel between how we’ve been struggling with COVID-19 over the last few months and how we have been dealing with electromagnetic radiation for the last few decades in the U.S. and elsewhere: Science has taken a back seat to politics.

The public has been fed lies and half-truths about the health effects of RF/microwave radiation for as long as I have been involved, since the 1970s. The campaign has created a culture of confusion. In this environment, why would anyone be surprised that sensational conspiracy theories about 5G have found a footing?

The Microwave News website is full of articles describing how the public has been misled time and time again. In my latest article, I offer two current examples from those who are supposed to serve as the world’s experts, the members of the International Commission of Non-Ionizing Radiation Protection, ICNIRP for short.

Read the full story here:
https://microwavenews.com/news-center/time-clean-house

Louis Slesin, PhD
Editor, Microwave News
Click here to view the source article.
Source: Microwave News, Louis Slesin, 09 Apr 2020

WATCH: Debate raging on link between 5G technology, coronavirus pandemic
South Africa Created: 26 Mar 2020
Dr Thomas Cowan hypothesises that the coronavirus may be history repeating itself and caused by 5G at the Health And Human Rights Summit in Tucson, Arizona.

Cape Town – Claims that 5G technology played a role in spreading the coronavirus worldwide would have further alarmed residents concerned about the impact of its roll-out in Cape Town.

China was reportedly the first country to have more than 100 000 5G towers, with Wuhan being the first to contract the new coronavirus.

It has been claimed that Wuhan was the first city to introduce blanketed 5G, with Iran, cruise ships and Italy being among other places where 5G was introduced.

In a video recorded at the Health And Human Rights Summit in Tucson, Arizona, on March 12, doctor and anthroposophist Thomas Cowan says every time a fundamentally new electrical technology is introduced, we see a pandemic.

"A biological shock wave occurs, because our organism does not know what to do with the stressful new situation. Many people die and the rest survive, but with an excited biology," Cowan said.

This happened in 1918 with the Spanish flu, which occurred with the worldwide introduction of radio traffic.

Cowan says when they asked renowned anthrophosist Rudolf Steiner about the millions of victims of the Spanish flu in 1918, he replied: "Viruses have nothing to do with it. Viruses are reactions of the poisoned cell that, in defence against the poison itself, secretes the viruses to allow the cell to survive.

"Viruses are therefore waste products of the human cells and therefore do nothing themselves.”

Considering the numerous ways in which people are poisoned by antibiotics, radiation, insecticides, radioactivity, medicines, junk food, polluted water and air, and other harmful substances, Cohen says their resistance and their cells are destroyed. The cells themselves secrete the viruses as a defence response.

One version of 5G, called millimeter wave, runs on very high-frequency radio waves. Those signals can't travel long distances, which requires towers to be placed close together and installed in more locations.

That has reignited worries that the 5G radio waves – emanating from land and in space – could produce harmful radiation, causing brain cancer, reduced fertility, headaches and other illnesses.

5G will supposedly be 600 times faster than the current speed of 4G mobile networks, and 10 times faster than the fastest fibre-optic connection in South Africa.

More than 4 000 people have signed a petition on www.change.org to "Stop 5G rollout in Cape Town, South Africa. and while we're at it, the world".

The petition motivation says: "Our health may be under threat on many levels (depending on proximity). Wireless technologies (microwaves) have been shown in countless peer reviewed studies (links below) to have negative effects on cell health, be they minor and debilitating, or severe.

"5G now poses an even more poorly controlled potential threat with extremely high frequency, short range antennas almost everywhere.

"The roll-out has started around the globe with a suspicious urgency on the part of the corporations responsible. To the point of legal immunity from appeals from concerned communities. However, some have succeeded in the USA and hopefully will have an easier time elsewhere…

"It is not enough for local authorities to say that they follow the guidelines for safety, as new standards are desperately needed, tested on actual living cells, drawing from all the research done over the past 20 years.

"It has been shown many times over now, that not only ionizing radiation/heating has a noteworthy effect on cells and that non-ionizing radiation has plenty of effects."

Hout Bay local Angie Curtis has also organised a Facebook group opposed to 5G technology.

“If we allow the 5G Trojan Horse to enter our cities, we will be condemning ourselves to a future of ever-escalating exposure to harmful wireless radiation that will accompany 5G and beyond,” Curtis says.

However, Professor Antoine Bagula, head of the Department of Computer Science at the University of the Western Cape, told the Weekend Argus in November last year: “What is different with 5G compared to other technology is that it’s using high frequencies. It will be much more powerful radiation.

"But the good news is that when you look at the electromagnetic spectrum, there is ionising and non-ionising radiation.

“The ionising is like X-rays and gamma rays – these are the ones which are dangerous to health, which can produce cancer. But 5G is deployed in non-ionising frequencies.”

The 5G claims were also debunked by FullFact, a UK fact checker.

"As we’ve written about before, there is no evidence that 5G is harmful to humans. 5G is the next generation of wireless network technology, following on from 4G.

"Like 4G, 3G and 2G before it, 5G mobile data is transmitted over radio waves – a small part of the whole electromagnetic spectrum (which includes microwaves, visible light and X-rays).

"These radio waves are non-ionising, meaning they don’t damage the DNA inside cells.

"Public Health England has said that there’s no 'convincing evidence' that exposure below the International Commission on Non-Ionising Radiation guidelines can cause adverse health effects.

"These guidelines go up to 300GHz, whereas the maximum for 5G will probably only be in the tens of GHz.

"And regardless, the claimed symptoms of 5G exposure shown don’t match the symptoms of the new coronavirus.

"The post claims that symptoms of 5G exposure include nausea, hair loss and bone marrow damage but the symptoms of Covid-19 include fever and coughing.

"Other symptoms include shortness of breath, aches and pains, nasal congestion, runny nose, sore throat or diarrhoea."

Keri Hilson, an American singer with 4.2 million followers on Twitter, on Sunday sent several tweets that attempted to link the coronavirus to 5G.

"People have been trying to warn us about 5G for YEARS. Petitions, organizations, studies... what we're going thru is the affects (sic) of radiation. 5G launched in CHINA. Nov 1, 2019. People dropped dead."

The Food and Drug Administration and Federal Communication Commission in the US insist there is nothing to be worried about. Most studies haven't found a link between radio frequency signals from cellphones or cell towers and disease, the agencies say.

But because 5G is so new, there's no definitive way to know if it will cause long-term health problems.
Click here to view the source article.
Source: IOL, 18 Mar 2020

Is 5G really worth developing?
United Kingdom Created: 23 Mar 2020
Is developing a 5G network viable in a world reeling from the effects of coronavirus?.

The massive investment required to get 5G up and running is making a lot of people look closely at their budgets and the value of the technology, says Dr Ramsey Faragher, founder and CEO of Cambridge-based Focal Point Positioning.

The weight of 5G technology being added to masts is the first challenge, says the GPS expert, whose ‘supercorrelation’ technology dramatically improves GPS accuracy.

“The physical infrastructure in the ground will need to be changed if the masts are not strong enough to hold the 5G structures,” Dr Faragher notes. “5G can use five times the amount of power consumption than is used currently and is much heavier - not all existing masts can support those changes.”

The uncertainty comes as the first UK mobile operator switches on its 5G service, and 5G gaming platforms start up in the US. The main 5G markets are in Japan, South Korea and the US. But the technology is hugely controversial, with concerns about the increased exposure to radio frequency electromagnetic fields (RF-EMF) on one side set against those who say the risks are negligible. In the middle are those who suggest we have no reason to believe the technology is safe.

Another view is that 5G simply isn’t necessary. Dr Faragher says the William Webb book, The 5G Myth, “has been saying 5G isn’t needed basically”. Prof Webb’s argument is that 4G still hasn’t been fully utilised and should be before the costs of 5G become justifiable. Dr Faragher says improving efficiency is the solution.

“We’re trying to get to the bottom of how useful we can be for 5G,” he says. “The massive MIMO involved is very expensive.”

Multiple Input/Multiple Output - “MIMO” - refers to the use of multiple transmitters and receivers (multiple antennas) on wireless devices for improved performance.

“The equipment required to the masts is very heavy and uses a lot of power so the network operators are looking to lower costs and there is another method.

“Electronics beam steering is where the handset tells the mast where it is. The mast points a narrow beam to the phone and keeps it in use as you move. This method is cheaper in power terms and in the size of the masts required, as well as the amount of data processing required - but the device needs to be very accurate to tell the mast your location but this would involve lower costs and higher efficiency. We’re chipping away at this: speaking to people involved in the technology is important at this time.

“Traditional 4G sectoring uses three 120-degree beams to cover all of he directions around the mast.” In order to give you much higher bandwidths 5G “dedicates more of the frequency to you by only using a very narrow 20-degree beam - rather than 120 - and as you move around this beam needs to be steered to keep pointing at you. One way to enable this is for the phone to keep telling the mast exactly where it is - indoors or outside. So accurate positioning is very important.”

Focal Point Positioning was started in 2015 and has since successfully built two products based on supercorrelation: S-GPS and D-Tail. Both involve proprietary software-based improvements to existing technology by using GPS. S-GPS puts new software inside the GPS chip itself, and D-Tail provides its improvements outside the GPS chip, by combining data from other sensors with advanced models of movement. Thecompany employs 28 people.

“We’ve been working very hard for five years filing the patents and building the software, and now it’s coming to fruition,” says Dr Faragher, whose company has been funded by venture capital thus far, with revenues from D-Tail and S-GPS commencing this year.

The company is “in the middle of negotiating a licensing deal with a major smartphone company, and has signed a deal with a major chip maker” which will include supercorrelation features in 2021 smartphones, thereby ensuring that those nagging issues of not being able to use your smartphone in busy areas or shops will soon be permanently eradicated.
Click here to view the source article.
Source: Cambridge Independent, Mike Scialom, 23 Mar 2020

Electromagnetic Radiation due to Cellular, Wi-Fi and Bluetooth technologies: How safe are we?
India Created: 9 Mar 2020
Surprisingly, this article has been accepted for publication by the IEEE even though it concludes that use of wireless equipment is definitely hazardous.

ABSTRACT: The electromagnetic radiation (EMR) emitted out of wireless communication modules invarious electronic devices have been identified by researchers as biologically hazardous to humans as well as other living beings.

Different countries have different regulations to limit the radiation density levels caused by these devices.

The radiation absorbed by an individual depends on various factors such as the device they use, the proximity of use, the type of antenna, the relative orientation of the antenna on the device, and many more.

Several standards exist which have tried to quantify the radiation levels and come up with safe limits of EMR absorption to prevent human harm. In this work, we determine the radiation concern levels in several scenarios using a handheld radiation meter by correlating the findings with several international standards, which are determined based on thorough scientific evidence.

This study also analyzes the EMR from common devices used in day to day life such as smartphones, laptops, Wi-Fi routers, hot-spots, wireless earphones, smartwatches, Bluetooth speakers and other wireless accessories using a handheld radio frequency radiation measurement device.

The procedure followed in this paper isso presented that it can also be utilized by the general public as a tutorial to evaluate their own safety with respect to EMR exposure.

We present a summary of the most prominent health hazards which have been known to occur due to EMR exposure. We also discuss some individual and collective human-centric protective and preventive measures that can be undertaken to reduce the risk of EMR absorption. This paper analyses radiation safety in pre-5G networks and uses the insight gained to raises valuable concerns regarding EMR safety in the upcoming 5G networks.

* SNIP * read the entire article via the source link below...
Click here to view the source article.
Source: IEEE, Naren et al., 26 Feb 2020

Head of Swiss Radiation Protection Committee accused of 5G-swindle. Nordic countries deceived, too.
Norway Created: 28 Feb 2020
A few weeks ago, the president of Switzerland and her counsel received a serious letter.

The authors were a number of the world's foremost scientists in the field of radiation protection and health.

The researchers warned that Martin Röösli (picture), the man who chairs the BERENIS committee, a committee responsible for providing the Swiss government with advice on radiation protection guidelines, should be scrutinized for impropriety –or to put it more bluntly –for scientific fraud.

About time, was my initial reaction. Then, I began to ponder: Is Martin Röösli an outright fraudster? Or are his mischaracterisations of the science the result of the application of unreasonable scientific criteria in his search for truth? It seemed to be an interesting topic worthy of reflection...

*SNIP* read the entire article via the source link below...
Click here to view the source article.
Source: Einar Flydal, 27 Jan 2020

Bromsgrove campaigner's concerns over safety of 5G networks
United Kingdom Created: 28 Feb 2020
A CAMPAIGNER has expressed concerns about the health implications of the UK’s 5G network and called for a full debate on its safety.

Phil Haynes, from Bromsgrove, said he felt there should have been proper tests before decisions to create networks were taken.

“Back in the day when a mobile phone mast was put up there were protests about the damage the waves could do and there were restrictions about them being sited by schools – and that was only 3G.

“Next there was 4G and that has not been around long enough to see if there have been any negative effects on people or their health.

“Now these 5G masts are a lot stronger and in order to achieve the coverage these companies need there will have to be transmitters every few hundred feet.

“The first 5G network was only rolled out in South Korea in April last year so that has not even been operating for 12 months.

“How can we know what impact those waves are having on people?”

He said 5G was first invented for the military and the network’s waves were similar to ones used in crowd control.

He added he felt the mobile phone coverage locally and nationally was sufficient for most people.

“Do we really need to download films in five seconds flat?”

He said the 5G network would be used in years to come with driverless cars and other future developments but he questioned whether anymore automation and ‘intrusive’ technology was needed in our everyday lives.

Other people have also expressed concerns on our Facebook page about the need for 5G and the millions of taxpayers’ money being spent on the networks.

John Adkins said: “4G works fine,” while Green Party campaigner Neil Franks added: “Total waste of money by the Government.”

After being notified of £3.3million worth of Government funding, Worcestershire County Council announced last week a West Mercia Rural Project would begin in April to look at the ‘positive effects’ of 5G.

In response to Mr Haynes’ claims, Simon Mann, Public Health England’s (PHE) head of radiation dosimetry, said: “It is possible there may be a small increase in overall exposure to radio waves when 5G is added to an existing telecommunications network or in a new area – however, the overall exposure is expected to remain low relative to guidelines and as such there should be no consequences for public health.”

PHE said exposure to 5G radio waves should comply with the International Committee on Non-Ionising Radiation Protection (ICNIRP) guidelines, adding it was committed to keeping its advice under review and updating it should new evidence dictate it necessary.

There had been a general trend towards increasing numbers of smaller transmitters, since telecommunications networks were introduced.

Measurements taken currently show the general public’s exposure to radio waves was well within ICNIRP guidelines and these same standards would be applied to 5G networks with operators already committed to the guidelines.

Mr Haynes urged anyone wanting to be part of a 5G debate to email him at phil@philhaynes.co.uk to express their interest.
Click here to view the source article.
Source: Bromsgrove Standard, Tristan Harris, 28 Feb 2020

Tech reporter stranded after driving out of cellphone range in app-powered smart car
Canada Created: 20 Feb 2020
'There was a lot of confusion over where to tow the useless car to get it to work,' says Kari Paul.

Kari Paul and her partner were planning on driving into the northern California wildness for a Valentine's Day weekend getaway. But when they left the city behind, they left behind a strong cellphone reception — and ended up stranded on a remote highway.

The couple were driving in a smart car they rented through the car-sharing app, Gig Car. When the app lost a stable connection with the car, it eventually shut the vehicle down.

Paul happens to be a technology reporter and wrote about her ordeal. Gig Car has since refunded her trip and added a credit to her account.

In a statement, Gig Car's parent company, American Automobile Association, told As It Happens they "deeply apologize" for what happened — adding, "we are committed to improving our service and customer care, and will assess this situation for learnings."

Paul spoke to As It Happens host Carol Off about her ordeal and what improvements she thinks need to be made to Gig Car and similar car-sharing apps.

First of all, walk us through how this car-sharing app works, at least in theory?

It's pretty convenient. You just download the app on your phone and then upload, I think, a driver's license and some of your payment information.

Then you can just find on the map a car parked and unlock it with your phone and then drive away.

How often have you used it?

I've probably used it 40 or 50 times. I use it pretty often.

OK. What happened on this trip?

We ended up going to a kind of remote area about three hours north of San Francisco and we ended up getting a bit stuck without cell service to update the car's software.

Why does that matter?

Basically, a phone unlocks the car using a combination of cell service and Bluetooth. So when you're out of cell range it can be difficult to unlock the car.

Usually, you can call Gig and have them remotely unlock it. But if you have been in a range out of cell service for a long enough time they lose the ability to remotely do anything to the car.

Well, then what happens when your car isn't able to talk to its owner?

In our case, it wouldn't start. We had gone down to the beach on a little hike for about 30 minutes. And when we got back the car would not start. It said we didn't have a key, I guess because it couldn't sense that the cell phone, which works with the key, was near it.

We called Gig [and] asked them what to do. They said we had to be towed. We ended up waiting a couple hours for a tow truck to come get us. And there was a lot of confusion over where to tow the useless car to get it to work.

You have to tow it to someplace where there is cell connection so the car can re-establish a connection with its master?

Yes, exactly. So it had to be towed to an area with cellphone service.

So we initially had it towed to our AirBnb because we had Wi-Fi there and thought that would be enough to start the car, having our phones securely connected to Wi-Fi.

But it turned out it actually needed to be towed about 30 miles (48 kilometres) away to the nearest town with cell service. So, it did involve two tow trucks and a lot of time on the customer service lines.

OK. So, I don't understand. You were on the customer service line on your cellphone?

Correct. We had enough cellphone service to call customer service and get this figured out — luckily, because otherwise we would have been completely stranded.

They were unable to ping the car because, I don't know, they hadn't updated, or synced, the software in 24 hours.

So you had hours of this ordeal. Two tow trucks. How many phone calls did you have to make?

More than 20. It was a lot of back and forth.

What does Gig Car say about this? I mean, is this a glitch in its system, or is it just a glitch in your experience, or what?

I think in this case, it's the combination of it being so remote. I mean, it's a 40-mile (64-kilometre) stretch of land with no cell service and about one tow truck serving the whole community there.

What Gig also told me is that they offer RFID (Radio-frequency identification) technology cards, similar to Zipcar and other car rental services, where you kind of scan the card to get into the car. So in the case that you don't have cell service or Bluetooth, you can still get into your car.

We did get a statement from Gig Car saying that they deeply apologize for your experience. They did mention this Gig card that you could get and that this would get around this. So could you have avoided all of this if you'd had one of those cards?

In theory this card could have helped me avoid the situation.

It also seemed to be an issue with the software and the car being unable to think due to the lack of cell service. I think the other issue here is that I'm a tech reporter. I'm pretty tech savvy. I've used this app 40 or 50 times, as I said. I've never heard of this card.

So I think it's also kind of a user experience issue and that the app does not tell you about this card. I know that Gig said they're going to start making it a bit clearer that if you go anywhere out of town you should get one of these cards in advance.

But it does take two weeks to ship to your house. So I think it's a bit at odds with their 'hop in and go' advertising language. So, I think maybe that's why it's not stressed so much on their website.
Click here to view the source article.
Source: CBC, Chloe Shantz-Hilkes and John McGill, 19 Feb 2020

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